Privacy Policy
Our Policy
At Falconhurst Property Services (operating as Lakestone Window Cleaning), we respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and safeguard your information when you visit our website or contact us.
Information We Collect
We collect personal information only as needed to provide our services and respond to inquiries. This may include:
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Name, email address, and phone number (if you request a quote or contact us)
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Service address and property details (to prepare accurate estimates)
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Any other information you choose to share through forms, emails, or phone calls
Our website may also collect basic usage data automatically, such as:
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Your IP address, browser type, and pages visited
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Anonymous analytics data via tools like Google Analytics or Wix visitor stats
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
How We Use Your Information
We use your information to:
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Respond to service inquiries and provide quotes
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Schedule and deliver cleaning services
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Improve our website and customer experience
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Send occasional updates, reminders, or promotions (only if you’ve requested or agreed to them)
We will never sell or rent your information to third parties.
Data Storage and Security
Your personal information is stored securely within our business systems and is only accessible to authorized personnel. We use reasonable technical and administrative safeguards to protect your data from unauthorized access, loss, or disclosure.
Cookies and Analytics
Our website may use cookies to improve performance and analyze traffic. You can disable cookies through your browser settings at any time. Analytics tools like Google Analytics help us understand website traffic patterns but do not personally identify individual visitors.
Third-Party Links
Our site may contain links to other websites (for example, Google Maps or social media). We are not responsible for the content or privacy practices of those sites.
Your Rights
If you wish to review, correct, or delete your personal information, you may contact us at any time. We’ll respond promptly to your request in accordance with applicable privacy laws in British Columbia and Canada.